Why can’t I log in to my account?
Unless the website is experiencing an issue, most issues have to do with your computer’s cookies. Deleting your cookies by clearing your browsing data will many times fix the issue. We ask that you attempt to clear your computer’s cookies before contacting us about a technical issue. This is a quick and simple solution and is good for your computer anyway. If you are not sure how to clear your computer’s cookies a quick internet search will bring up instructions on how to do it for your computer and system.
Switching browsers can sometimes help as well. If you are using Chrome, try accessing the site with Explorer or Firefox.
What training methods do you use?
All of our instructors teach you to train your dog using positive reinforcement methods which is science-based as well as dog friendly.
What credentials do your instructors have?
Our instructors are some of the finest trainers and behavior consultants in the country. Most of our instructors hold training certifications or credentials while many gained their expertise from many years of working in the world of dog shows or training and behavior.
Do you offer refunds?
No, we do not offer refunds for online courses, workshops, webinars, remote sessions or the mentor program.
How long will I have access to my online course?
Your access to your purchased courses never expires as long as the course is being offered.
How does online learning work?
With our learning platform you have access to our lesson plans which include written content, videos and photos. Our courses are ongoing so you are welcome to go at your own pace. With our workshops, webinars and remote sessions your working with your instructor via Zoom which is a video chat platform in which you can both see one another which allows for real time feedback and coaching.
What if I need more than just an online class?
We offer remote training sessions which allow for video chat sessions in which you can get real time coaching and feedback.